Common Service Centers: Organization and Development - 2020

Description

Key topics of the conference:

• Increasing the Shared Service Center efficiency: approaches and tools
• Mid-term trends in the operation of the Shared Service Center
• Robotization as a new stage in the development of Shared Service Center
• Shared Service Center experience: comparison of international and Russian practices
• Features of working with a service center at different stages of the formation of the SSC
• Shared Service Center Human Resources tools
• How to build and establish the relationship between the client and the service center
• Improving the quality of service and interaction with the customer using new technologies