Customer Service and Loyalty Management - 2019

Description

Venue: Hotel "Marriott Royal Aurora"

The ability to effectively manage customer service and build a clear strategy of communication with the buyer is now one of the key competitive advantages of any business. How to increase profit and brand value with the help of customer service management, what it tools are appropriate to use and how to build a loyalty system - you will learn at the conference "Customer Service and Loyalty Management".

Key topics:

• Service trends 2019: How to establish effective customer service
• Chatbot vs Manager: why sometimes it is better to leave the interaction for the person
• Effective tools for customer service optimization
• Development of CRM system: how to establish quality omnichannel service
• Monetization of customer service and loyalty programs
• Loyalty program management