Shared Service Centers - Executive Summit - 2020

The "Executive Summit SSC" is a unique opportunity to learn about the best practices of leading Russian and international service centers directly from the top officials of the SSC. What tasks were priority in the past year, how far the Centers have progressed in the field of robotics, what approaches are used to manage and motivate staff, what new tasks are set by clients - you will hear answers to these and many other questions at the "SSC leaders' summit" in March.

Key topics of the conference:

• Future of SSC: efficiency trends and market forecasts
• The work of the SSC in the foreign market: challenges and opportunities for companies
• Implementation of RPA and data analytics: transformation from "traditional" SSC to "smart"
• Interactive session: Automation vs robotics: when is it enough to automate processes and when is it necessary to use robotics
• The feasibility of withdrawal of non-core functions to SSC
• Best Practices session: building a KPI system in SSC
• Master class: Application of service design to improve the efficiency of interaction with customers
• Special report: SSC leaders: vectors for professional development