Description
Venue: Hotel Marriott Practical acquaintance with the activities of the leading Russian and international service centers is a unique opportunity
not only to see how the work of the Service center is organized, but also to ask questions to specialists in the field. In
Voronezh, the conference participants will have the opportunity to get acquainted with the work of TELE2 SSC, which began
its work in 2009 and with PepsiCo SSC. A tour to TELE2 SSC will allow you to see the work of the following services:
You can also learn in detail about the technologies of work with personnel in SSC, the system of controls, the formation of corporate culture, and other aspects of SSC work. During the tour to the SSC PepsiCo, participants will be able to learn why it was decided to centralize sales in the service center, what was the effect of centralization, as well as the use of flexible technologies - Lean6Sigma, Kaizen and others. Regular participants appreciate the opportunity to exchange experiences with colleagues and share experiences in a relaxed atmosphere. As part of the forum, a sightseeing tour of Voronezh is planned, the participants of the conference will be able to get acquainted with the sights of the ancient Russian city and communicate with each other in an informal atmosphere.
- transactional service
- reporting and expertise service
- business support service
- monitoring, development and operational reporting service.